Our approach is inspired by the collaborative participatory research methodology. This approach seeks to understand and improve systems by engaging those most closely involved with the problem that needs to be resolved. While we engage members at all levels of the organisation to shape the way forward, we work especially hard with our clients to consult those employees who have lived experience in a direct, authentic and confidential manner. The perspective of these individuals is instrumental in making cost effective and meaningful change.
At the heart of our process, is a collective, self-reflective inquiry process that business leaders, managers and front line employees undertake in a confidential and respectful manner meant to improve upon the very practices, services, policies and programs that affect them. Our inquiry processes are directly linked to inform later actions and decisions influenced by understanding of history, organisational culture, and local context (front line employee reality). At its core, this process is embedded in social relationships. It is a process that has been demonstrated to be empowering and has led to people having increased control over their lives – a key protective factor for psychological health. The processes MHI uses are healthy ones. They not only help to identify workplace psychological hazards and risk but also enhance psychological health from the onset of the process – before the organisation even reviews our findings and makes any kind of decisions.