Workplace, academic and clinical settings
Peer Support Programs are not a one size fits all. They must be developed with the full participation and engagement of the organization to build the right model that meets the needs and budget of each.
MHIC provides a phased approach for implementing Peer Support Programs within workplaces and other organizational systems. Throughout the entire process, consultants and workplace leadership work closely together towards a common goal of developing, implementing and sustaining a program that suites the specific organizational culture and needs of each organizational setting. MHIC is dedicated to tailoring the implementation process to available resources, as well as assisting with stakeholder engagement to ensure the organization-wide support required for program success.
Research & Decision Making
Through an initial discovery phase, consultants acquire a firm understanding of organizational context, requirements, objectives, and desired outcomes, while developing an evaluation strategy tailored to these initial factors.
A firm commitment and allocation of resources are then required to lead implementation and move on to the following phase.
Planning & Implementation Phase
Through this phase, in-depth one-on-one meetings are held in order to determine organizational readiness and needs, draft policies and accountability structure, and establish an advisory body of key internal stakeholders to support and oversee program development.
A facilitated system engagement workshop is also conducted to establish basic expectations of targeted populations, validate needs, and develop the implementation model.
Peer Supporter identification and selection are completed based on the competencies of the national Standards of Practice for Peer Support. Selected Peer Supporters then participate in a second facilitated workshop to further validate the implementation model, referral processes and communications approach.
Peer Supporter training is provided based on the knowledge component of the Standards of Practice for Peer Support. Further training regarding internal policies and procedures is also a key aspect of this phase. For more information on the Peer Supporter training curriculum, click here.
Launch & Evaluation Phase
Program delivery and evaluation are the final steps to implementing a workplace Peer Support Program. At this stage, peer support begins to be provided within the organization, mentor support for program managers and Peer Supporters remains available, and data collection and evaluation commence in a totally confidential way. Periodic qualitative evaluation interviews and updates as well as access to basic program statistics are also provided and confidentiality is maintained throughout.
Finally, program sustainability is ensured through ongoing annual activity following the first year of program implementation. For more information on research and evaluation, click here.